Privacy Policy

Contact Information

Office Address

Japan, 〒100-0005 Tokyo, Chiyoda City, Marunouchi, 3 Chome−4−1 Kokusai Building, 新

Contact Details

Phone: +81 3-6281-4875
Business Hours: Monday-Friday, 9:00-18:00 JST

Our Commitment to Data Protection

At AgileCore, we are committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services, in compliance with the General Data Protection Regulation (GDPR) and Japanese privacy laws including the Personal Information Protection Act.

We believe in transparency and want you to understand exactly how we handle your personal data. This policy applies to all personal information we collect through our website, training courses, consultations, and other interactions with AgileCore.

Information We Collect

Personal Information You Provide

Contact information (name, email address, phone number)
Professional information (job title, company, experience level)
Training preferences and course selections
Payment and billing information for course enrollment
Communication records and consultation notes
Feedback and survey responses

Automatically Collected Information

Device information (IP address, browser type, operating system)
Website usage data (pages visited, time spent, click patterns)
Cookies and tracking technologies data
Geolocation data (with your consent)
Session recordings for website optimization (anonymized)

Legal Basis for Processing

Consent: When you explicitly agree to data processing
Contract Performance: For course delivery and customer service
Legitimate Interests: For website analytics and business improvement
Legal Compliance: To meet regulatory requirements

How We Use Your Information

Service Delivery

Processing course enrollments and payments
Delivering training materials and resources
Providing customer support and consultation
Issuing certifications and completion records
Managing your account and preferences

Communication & Marketing

Sending course updates and announcements
Providing relevant educational content
Sharing industry insights and best practices
Inviting participation in events and webinars
Conducting satisfaction surveys

Analytics & Improvement

Analyzing website usage patterns
Improving course content and delivery methods
Enhancing user experience and functionality
Conducting research for educational development
Measuring training effectiveness

Legal & Security

Complying with legal and regulatory requirements
Preventing fraud and ensuring security
Resolving disputes and enforcing agreements
Maintaining accurate business records
Protecting intellectual property rights

Data Protection Measures

Technical Safeguards

SSL/TLS encryption for all data transmissions
Secure hosting infrastructure with regular security updates
Multi-factor authentication for administrative access
Regular security audits and vulnerability assessments
Automated backup systems with encryption at rest

Organizational Measures

Access controls limiting data access to authorized personnel only
Regular staff training on data protection requirements
Incident response procedures for data breaches
Data retention policies and secure disposal procedures
Privacy impact assessments for new data processing activities

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Course completion records are maintained for certification purposes for a period of 7 years. Marketing communications can be opted out of at any time, and we will remove your contact information from our marketing lists within 30 days.

Your Rights and Data Management

Your GDPR Rights

Right to Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Oppose processing based on legitimate interests
Right to Withdraw Consent: Revoke previously given consent

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided above. We will respond to your request within 30 days and may require verification of your identity to protect your privacy.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

Response Time: We aim to process all data subject requests within 30 days of receipt and verification.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us to request removal of any related data that may have been collected

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Data Sharing and Third Parties

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our customers. These providers are contractually obligated to maintain confidentiality and use your information only for specified purposes.

International Transfers

When transferring personal data outside of Japan or the EEA, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under applicable data protection laws.

Legal Requirements

We may disclose your information if required by law, regulation, court order, or other legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of AgileCore, our customers, or the public.